Refund & Cancellation Policy

New organizations receive a 14-day free trial. No credit card is required to start a trial. No charges are made during the trial period. If you do not subscribe before the trial ends, gateway access is paused until you subscribe.

Paid plans are billed monthly in advance in USD, at the price shown on the pricing page plus applicable taxes. By subscribing, you authorize recurring charges until cancellation. Plan limits apply as described for your plan.

You may cancel at any time from Billing in the dashboard or via POST /billing/cancel. Cancellation takes effect at the end of the current billing period: you retain paid access until then and will not be charged again. Data is retained in line with the Privacy Policy.

Subscription fees are generally non-refundable except as required by law or stated otherwise. Refund requests submitted within 7 days of purchase or renewal will be evaluated on a case-by-case basis. Duplicate or erroneous charges and verified billing errors are refunded in full. Approved refunds are issued to the original payment method through Stripe or Razorpay, typically within 5 to 10 business days.

VaultAPI fees are separate from charges billed by third-party LLM providers under your own BYOK accounts. We do not refund third-party provider charges.

If a renewal payment fails, we may retry and notify you. A 3-day grace period is provided to update payment details before access is suspended.

We may change prices with 30 days' notice. Changes apply from your next billing period.

Email vaultapi.support@gmail.com with your organization name and charge details. We aim to respond within 2 business days.

We may update this policy. Material changes will be notified through the Service or email.